Last updated: September 3, 2026
This page explains how 2Marketing ("Ponseis") delivers, invoices and takes back equipment requested through the Shop or the Equipment Sourcing service.
We deliver anywhere in Canada by Canada Post, Purolator or UPS, tracked and insured. Typical timelines: 2 to 5 business days in major cities, 5 to 10 business days in remote areas. Delivery is free on orders of $500 and above; below that, the carrier's actual charge appears on the quote. Risk of loss passes to you on delivery.
You may return an item within 30 days of delivery if it is unopened and in its original packaging. Email contact@ponseis.com with your invoice number and we send a return label. Return shipping is at your cost unless we made an error. Opened items that touch skin or mouth (headphones, windscreens, pop filters) cannot be returned for hygiene reasons. Equipment we installed is covered by the installation warranty rather than the return policy.
Refunds are issued within 10 business days of receiving and inspecting the return, by the same method you paid. You receive a confirmation email.
Every product carries its manufacturer's warranty (usually one to two years). If an item arrives damaged or is defective, email us within 7 days with a photo; we arrange the exchange with the manufacturer or retailer at our cost. Our installation work is warranted for 12 months.
You can cancel free of charge until the order ships. After shipping, refuse the parcel or follow the return process.
2Marketing, 439 University Ave 5th Floor, Toronto, ON M5G 1Y8, Canada · contact@ponseis.com · +1 647-558-8875